FAQ

1. What Is Naturioria?

Naturioria is an online store dedicated to offering thoughtfully selected kitchen products designed to make everyday cooking and home routines more convenient.

We aim to provide customers with a straightforward shopping experience, clear product information, and reliable customer support throughout the purchasing process.

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd.

2. Where Does Naturioria Ship?

Naturioria currently provides shipping services to the United States.

Available shipping destinations and shipping options are displayed during checkout. We may expand our shipping coverage to additional locations in the future.

3. What Shipping Options Are Available?

We currently offer the following shipping options for eligible orders shipped within the United States.

Express Delivery

  • Shipping Fee: $6.99

  • Estimated Delivery Time: 10–15 business days after dispatch

The estimated delivery time is provided for reference and is not a guaranteed delivery date.

Free Shipping

  • Eligibility: Orders totaling $39.00 or more

  • Shipping Fee: Free

  • Estimated Delivery Time: 10–15 business days after dispatch

Eligible orders qualify for free shipping when the applicable requirements are met at checkout.

Standard Shipping

  • Eligibility: Orders totaling $0.00–$38.99

  • Shipping Fee: $3.99

  • Estimated Delivery Time: 10–15 business days after dispatch

The applicable shipping fee and available shipping method will be displayed during checkout before payment is completed.

For further details, please review our Shipping Policy.

4. How Long Does Order Processing Take?

Orders are generally processed within 1–3 business days after payment has been confirmed.

Processing may include order verification, product preparation, packaging, and shipment arrangement.

Processing time is separate from the estimated delivery time. Processing may take longer during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

5. How Can I Check My Order Status?

After your order has been dispatched, tracking details will be sent to the email address provided during checkout.

Tracking information may take some time to become available or update.

If you cannot locate your tracking details or need assistance with your order status, please contact our customer support team.

Email: service@naturioria.com

Please include your order number so we can identify your order and assist you more efficiently.

6. Can I Modify or Cancel My Order?

If you need to update or cancel your order, please contact us as soon as possible.

Cancellation or modification requests can be considered before the order enters processing, fulfillment, or shipment preparation.

Once an order has been processed or shipped, changes or cancellations may no longer be available.

If your order has already been shipped, you may need to follow the return procedures described in our Return & Refund Policy.

7. What Should I Do If My Order Arrives Damaged or Incorrect?

If you receive an item that is:

  • Damaged;

  • Defective;

  • Missing components or items;

  • Incorrect;

  • Materially different from the product description;

please contact our customer support team.

Please provide:

  • Your order number;

  • A description of the issue;

  • Supporting photos or videos where relevant.

Our team will review your request and provide an appropriate resolution, which may include a replacement, refund, or approved return.

For confirmed damaged, defective, or incorrectly supplied items caused by our error, we will provide an appropriate resolution without additional cost to the customer, as applicable under our policy and applicable law.

8. Do You Accept Returns?

Yes. Eligible returns may be requested within 14 calendar days after delivery, subject to our Return & Refund Policy and applicable law.

To request a return, please email service@naturioria.com with your order number, the product name, and the reason for your request.

Please wait for our customer support team to provide return instructions before sending any product back.

For preference-based returns, customers are generally responsible for return shipping costs. For confirmed damaged, defective, or incorrectly supplied items caused by our error, we will provide an appropriate resolution in accordance with our policy and applicable law.

Please review our Return & Refund Policy for the complete eligibility requirements and procedures.

9. How Are Refunds Issued?

Approved refunds are issued to the original payment method used during checkout.

For approved returns, refunds are generally processed within 5–10 business days after approval.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has been confirmed but has not appeared, please contact your payment provider first. If you still need assistance, email service@naturioria.com with your order number.

10. What Payment Methods Do You Accept?

We accept the payment methods made available during checkout, which may include supported credit cards, debit cards, and other payment options.

Available payment methods and applicable payment information will be displayed during checkout.

Payments are processed through the payment services provided on our website.

11. How Can I Contact Naturioria?

If you have questions about our products, orders, payments, shipping, returns, or refunds, please contact us using the information below.

Brand Name: Naturioria

Customer Support Email: service@naturioria.com

Customer Service Phone: 027-83558256

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Business Information

Brand Name:
Naturioria

Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.

Website:
naturioria.com

Business Address:
Room 806, No. 118 Xiehu Avenue, Zhurushan Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Customer Support Email:
service@naturioria.com

Customer Service Phone:
027-83558256

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd.