Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping with Naturioria.

At Naturioria, we aim to provide a clear, reliable, and convenient shopping experience. This Shipping Policy explains our order processing procedures, shipping methods, delivery estimates, shipping fees, tracking arrangements, and procedures for handling delivery-related issues for orders placed through naturioria.com.

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd.

Wuhan Anxunxi Trading Co., Ltd. operates the Naturioria online store and manages its business operations, including order processing, shipping coordination, customer support, and related services.

1. Shipping Destinations

Naturioria currently offers shipping to the United States.

Available shipping destinations, shipping methods, and applicable fees will be displayed during checkout.

Shipping availability may vary depending on the destination and product. We may expand our shipping coverage to additional locations in the future.

2. Order Processing Time

After your order has been successfully submitted and payment has been confirmed, we will begin preparing your order.

Orders are generally processed within 1–3 business days.

Order processing may include:

• Order verification and payment confirmation;

• Product preparation and inventory checks;

• Packaging and shipment arrangement.

Order processing time is separate from the estimated delivery time.

Processing may take longer during public holidays, promotional events, periods of high order volume, or other circumstances affecting order preparation.

If a significant issue affects the processing of your order, please contact our customer support team for assistance.

3. Shipping Methods, Fees, and Delivery Estimates

Naturioria offers the following shipping options for eligible orders delivered within the United States.

Standard Shipping

Shipping Fee: $3.99 for orders below $39.97.

Free Shipping: Available on qualifying orders totaling $39.97 or more.

Estimated Delivery Time: 7–15 business days after dispatch.

Free shipping applies to eligible standard shipping orders that meet the minimum purchase requirement. The applicable shipping option and fee will be displayed at checkout.

Express Delivery

Shipping Fee: $6.99.

Estimated Delivery Time: 5–9 business days after dispatch.

Express Delivery is an optional paid shipping service for eligible destinations. The Express Delivery fee applies when this shipping method is selected, including for orders that qualify for free standard shipping.

Please review the available shipping options and estimated delivery times at checkout before completing your purchase.

Important Delivery Information

All delivery estimates are calculated from the date your order is dispatched, not from the date the order is placed.

The processing period of 1–3 business days is separate from the estimated shipping period.

Business days generally exclude weekends and applicable public holidays.

Delivery times are estimates and are not guaranteed arrival dates. Actual delivery may vary depending on the destination, carrier operations, weather, public holidays, and other transportation circumstances.

4. Shipping Fees and Free Shipping Eligibility

Our current shipping rates are:

• Standard Shipping: $3.99 for eligible orders below $39.97.

• Free Standard Shipping: Available on eligible orders totaling $39.97 or more.

• Express Delivery: $6.99 when selected at checkout.

The free shipping threshold applies to the qualifying order subtotal before any separately applicable shipping charges or other fees.

Discounts, excluded products, or other checkout conditions may affect eligibility where applicable. The final shipping fee will be displayed before payment is completed.

If your order qualifies for free standard shipping but you choose Express Delivery, the applicable Express Delivery fee will still apply.

Please refer to the shipping options displayed at checkout for the final applicable charges.

5. Shipping and Fulfillment Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The shipping origin may vary by product and order. We do not guarantee that every order will be dispatched from a local United States warehouse.

Orders are prepared and dispatched according to the applicable fulfillment arrangements. Estimated delivery times are provided to help customers understand the expected shipping period.

If a fulfillment issue significantly affects your order, please contact our customer support team for assistance.

6. Tracking Your Order

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Tracking details will be sent to the email address provided during checkout.

You can use the tracking information to review available shipment updates and delivery progress.

Please note that tracking information may take some time to become available or update after dispatch.

If you cannot locate your tracking details or need assistance interpreting a shipment update, please contact:

Customer Support Email: service@naturioria.com

Please include your order number so our customer support team can identify your order and assist you more efficiently.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will review your request and determine whether the shipping information can be corrected before dispatch.

Once an order has entered fulfillment, packing, or shipment preparation, changes may no longer be possible.

If an incorrect address results in a delivery issue, please contact our customer support team. We will review the circumstances and explain the available options.

Any additional shipping charges or other costs arising from an address correction will be communicated where applicable before further action is taken.

8. Delayed, Missing, or Lost Packages

If your order has not arrived within the estimated delivery window, tracking information has not been updated for an extended period, or your package appears to be lost, please contact our customer support team.

To help us investigate, please provide:

• Your order number;

• The shipping address associated with your order;

• Tracking information, if available;

• A brief description of the delivery issue.

We will review the available shipment information and, where appropriate, coordinate with the relevant shipping provider to investigate the issue.

If tracking shows that a package has been delivered but you have not received it, please contact us so we can review the circumstances and provide appropriate assistance.

A delivery scan alone does not automatically prevent us from reviewing a customer's report.

Depending on the circumstances, the investigation, and applicable policy requirements, an appropriate resolution may include a replacement, refund, or another suitable solution.

We will handle delivery-related concerns in accordance with our store policies and applicable law.

9. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact our customer support team as soon as possible.

Requests can be considered before the order has progressed too far into processing or fulfillment.

Once an order has been packed or dispatched, changes and cancellations may no longer be possible.

If an order has already been shipped, you may need to follow the applicable return procedures after delivery.

For additional information, please refer to our Return & Refund Policy.

Customer Support Email: service@naturioria.com

Please include your order number and a description of the requested change or cancellation.

10. Contact Us

For questions regarding shipping methods, delivery estimates, order tracking, delayed shipments, missing packages, or other delivery-related concerns, please contact our customer support team.

Brand Name:
Naturioria

Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.

Customer Support Email:
service@naturioria.com

Customer Service Phone:
027-83558256

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time.

When contacting us about an existing order, please include your order number to help us assist you efficiently.

11. Business Information

Brand Name:
Naturioria

Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.

Website:
https://naturioria.com/

Business Address:
Room 806, No. 118 Xiehu Avenue, Zhurushan Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Customer Support Email:
service@naturioria.com

Customer Service Phone:
027-83558256

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd., which operates the Naturioria online store and manages its related business operations, order processing, shipping coordination, and customer support services.