Terms of Purchase

Last Updated: October 22, 2026

Thank you for choosing Naturioria.

These Terms of Purchase explain the conditions that apply when you purchase products through naturioria.com.

By placing an order on our website, you acknowledge that you have reviewed these terms, along with our related store policies.

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd.

Wuhan Anxunxi Trading Co., Ltd. operates the Naturioria online store and is responsible for its business operations, including product sales, order processing, payment coordination, shipping arrangements, customer support, returns, refunds, and related after-sales services.

1. Order Placement

When you place an order through naturioria.com, you agree to provide accurate and complete information required for order fulfillment.

Before completing your purchase, please carefully review:

• Product information;

• Selected quantity;

• Shipping details;

• Payment information;

• Order total.

Customers are responsible for ensuring that the information provided during checkout is correct.

If you discover an error in your order information, please contact our customer support team as soon as possible.

2. Order Confirmation and Acceptance

After completing checkout, you will receive an order confirmation.

The confirmation indicates that we have received your order request. It does not necessarily represent final acceptance of the order.

We reserve the right to review, refuse, or cancel an order when reasonably necessary, including situations involving:

• Incorrect product or pricing information;

• Payment authorization issues;

• Suspected fraudulent or unauthorized activity;

• Inventory limitations;

• Incomplete or inaccurate order information;

• Other circumstances requiring review.

If an order cannot be fulfilled or must be cancelled, we will contact you where appropriate and arrange any applicable refund in accordance with our policies and applicable law.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, and availability information.

However, minor differences may occur due to:

• Display settings on different devices;

• Product updates;

• Manufacturing variations;

• Other reasonable circumstances.

If you have questions about a product before purchasing, please contact our customer support team.

If a material error affects an order, we will take appropriate steps to address the issue in accordance with applicable law and our store policies.

4. Pricing and Payment

All prices displayed on our website are subject to the information shown during checkout.

Any applicable shipping fees and other charges will be presented during checkout before you complete your purchase.

Payment must be successfully authorized or completed, as applicable, before an order can be processed.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The payment details provided are accurate;

• You authorize the applicable payment provider to process payment for your order.

Available payment methods are displayed during checkout.

Payment processing may be subject to the applicable terms and security practices of the relevant payment provider.

5. Order Changes and Cancellation

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Cancellation or modification requests can only be accommodated when the order's processing and fulfillment status allows.

Once an order has entered fulfillment, shipment preparation, or dispatch, cancellation or modification may no longer be available.

If an order has already been shipped, you may need to follow the procedures described in our Return & Refund Policy.

Any cancellation, refund, or related request will be handled in accordance with our applicable policies and applicable law.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Naturioria offers shipping to the United States, subject to the destinations and shipping options available during checkout.

Order processing times, estimated delivery times, applicable shipping fees, and tracking arrangements are described in our Shipping Policy and, where applicable, displayed during checkout.

Delivery estimates may be affected by:

• Carrier schedules;

• Weather conditions;

• Holidays;

• Customs procedures, where applicable;

• Other events outside our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

If your order is delayed, appears to be lost, or has another delivery issue, please contact our customer support team with your order number so we can assist you.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable law.

If you experience an issue with your purchase, including:

• Damaged products;

• Defective items;

• Incorrect products;

• Missing items;

• Products that materially differ from their descriptions;

please contact our customer support team for assistance.

Our team will review your request and explain the applicable return, replacement, or refund options.

Return eligibility, return procedures, return shipping costs, and refund processing times are governed by our Return & Refund Policy.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

8. Customer Responsibilities

By purchasing from Naturioria, customers agree to:

• Provide accurate personal, billing, and shipping information;

• Review order details before completing checkout;

• Use products appropriately and follow any applicable product instructions;

• Keep relevant order confirmation and tracking information;

• Contact customer support with their order number and relevant details when assistance is needed.

Customers should contact us promptly if they identify an issue with an order or its delivery.

9. Website and Service Availability

We make reasonable efforts to keep our website and services available.

However, temporary interruptions may occur due to:

• Maintenance;

• Technical issues;

• Service provider limitations;

• Website updates;

• Other circumstances beyond our reasonable control.

We will take reasonable steps to address material service disruptions when appropriate.

10. Limitation of Responsibility

To the extent permitted by applicable law, Naturioria and Wuhan Anxunxi Trading Co., Ltd. shall not be liable for indirect or consequential losses arising from website interruptions, third-party service disruptions, or events outside our reasonable control where such limitations are legally permitted.

Nothing in these Terms of Purchase excludes or limits liability, statutory consumer rights, or other protections that cannot legally be excluded or limited.

Customers retain all rights and remedies available to them under applicable law.

11. Agreement to Policies

By placing an order through naturioria.com, you acknowledge these Terms of Purchase and agree to the applicable terms and conditions governing your transaction.

Please also review the following policies:

• Shipping Policy;

• Return & Refund Policy;

• Privacy Policy;

• Terms of Service.

These policies provide additional information regarding order fulfillment, delivery, returns, refunds, personal information, and use of our website.

If a provision conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.

12. Contact Information

If you have questions regarding orders, payments, purchases, shipping, returns, or refunds, please contact us using the information below.

Brand Name:
Naturioria

Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.

Customer Support Email:
service@naturioria.com

Customer Service Phone:
027-83558256

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time.

Business Information

Brand Name:
Naturioria

Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.

Website:
naturioria.com

Business Address:
Room 806, No. 118 Xiehu Avenue, Zhurushan Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Customer Support Email:
service@naturioria.com

Customer Service Phone:
027-83558256

Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd.