Return & Refund Policy
Return & Refund Policy
Last Updated: October 22, 2026
Thank you for shopping with Naturioria.
At Naturioria, we aim to provide a clear, reliable, and customer-friendly shopping experience. This Return & Refund Policy explains how to request returns, obtain refunds, cancel orders, and resolve issues relating to purchases made through naturioria.com.
Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd., which manages the Naturioria online store, order processing, customer support, returns, refunds, and related after-sales services.
1. Return Period
Eligible products may be returned within 180 calendar days after delivery, subject to the eligibility requirements outlined in this policy and applicable consumer protection laws.
To initiate a return, please contact our customer support team within the 180-day return period and provide your order information.
Our team will review your request and explain the applicable return procedures.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
2. Return Eligibility
To qualify for a standard return, products should generally meet the following conditions:
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The item is unused and in its original condition.
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Original packaging, accessories, and included components are provided where applicable.
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Valid order information or proof of purchase is available.
Products that have been damaged, altered, or rendered incomplete after delivery may not qualify for a standard preference-based return, subject to applicable law.
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and determine an appropriate resolution.
All return requests will be assessed according to the circumstances, this policy, and applicable consumer protection requirements.
3. How to Request a Return
Please contact our customer support team before sending any product back.
Customer Support Email:
service@naturioria.com
To help us process your request, please provide:
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Your order number.
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The product name.
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The reason for the return.
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Photos or videos of the issue, where relevant.
For damaged, defective, missing, or incorrect items, supporting photos or videos can help us assess the situation more efficiently.
After reviewing your request, our customer support team will provide the applicable return instructions, including the authorized return destination when a return shipment is required.
Please do not send products back before receiving return authorization and instructions from our customer support team.
4. Return Shipping Costs
Customer Preference Returns
For returns resulting from personal preference or reasons unrelated to product quality, including changes of mind, incorrect selections, or ordering the wrong size, color, or variation, customers are responsible for the applicable return shipping costs, subject to any rights provided by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly with your order number and details of the issue.
After reviewing the circumstances, we will provide an appropriate resolution, which may include:
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A replacement.
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A refund.
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An authorized return.
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Another suitable resolution, where appropriate.
When an issue is caused by our error or a confirmed product defect, we will provide an appropriate resolution without additional cost to the customer, as required by this policy and applicable law.
Customers will not be required to pay return shipping costs for confirmed damaged, defective, or incorrectly supplied items when the issue is our responsibility.
5. Return Address and Instructions
Approved returns must be sent according to the instructions provided by our customer support team.
The designated return warehouse address may differ from our registered business address.
Please do not send returned products directly to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request has been reviewed and approved, our team will provide the appropriate return destination and any necessary shipping instructions.
Products sent to an unauthorized destination may experience processing delays.
6. Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible.
Cancellation requests may be accommodated before an order enters processing, fulfillment, or shipment preparation.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If an order has already been shipped, you may need to follow the return procedures after delivery.
To request a cancellation, contact:
Email: service@naturioria.com
Please include your order number and cancellation request.
Any applicable refund will be handled in accordance with this policy and applicable law. Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable consumer protection laws.
7. Refund Processing
For approved returns that require the product to be sent back, our team will review the returned item after it has been received and inspected.
Once the review is complete and the refund is approved, we will notify you of the decision.
Approved refunds will generally be issued to the original payment method used during checkout.
Refunds are generally processed within 5–10 business days after approval, subject to applicable legal requirements and the payment provider's procedures.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If a refund is approved without requiring the product to be returned, the processing period will generally begin after approval.
Where applicable law requires a different refund deadline, the statutory deadline will take precedence.
8. Delayed or Missing Refunds
If you have received refund confirmation but the funds have not appeared in your account, please:
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Check your payment account and recent transactions.
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Contact your bank, card issuer, or payment provider to confirm whether additional processing time is required.
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Contact our customer support team if the refund remains outstanding.
Customer Support Email:
service@naturioria.com
Please include your order number and refund confirmation information, if available.
Our team will review the status of your refund and provide appropriate assistance.
9. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or remove consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Where additional statutory protections apply to a purchase, those rights will continue to be respected.
If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
10. Contact Us
For questions regarding returns, refunds, order cancellations, damaged or defective products, missing items, incorrect orders, or other after-sales matters, please contact our customer support team.
Brand Name:
Naturioria
Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.
Website:
naturioria.com
Customer Support Email:
service@naturioria.com
Customer Service Phone:
027-83558256
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
11. Business Information
Brand Name:
Naturioria
Legal Company Name:
Wuhan Anxunxi Trading Co., Ltd.
Website:
https://naturioria.com/
Business Address:
Room 806, No. 118 Xiehu Avenue, Zhurushan Subdistrict, Caidian District, Wuhan, Hubei Province, China.
Customer Support Email:
service@naturioria.com
Customer Service Phone:
027-83558256
Naturioria is owned and operated by Wuhan Anxunxi Trading Co., Ltd., which operates the Naturioria online store and manages its related business operations and customer support services.