Privacy Policy
Last updated: October 29, 2026
Who We Are
Hearthvalie is operated by Hangzhou Lianyi Information Technology Co., Ltd. Our business address is Room 902-6, Building 12, Saiyin International Business Center, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China. Contact us at service@hearthvalie.com or +86 571 8867 2578.
Information We Collect
Depending on how you use our store, we may collect information you provide, including your name, billing and shipping address, email address, telephone number, order details, and customer support messages. Technical information such as IP address, browser and device details, and website usage data may also be collected through cookies or similar technologies.
How We Use Information
We use information to process and fulfil orders, arrange delivery, provide customer support, communicate about purchases, maintain website security, prevent fraud, comply with legal obligations, and improve our store. Marketing communications are sent where permitted by law and where required consent has been obtained.
Sharing Information
We may share relevant information with service providers that help operate the website, process payments, fulfil orders, deliver parcels, provide support, or analyse site performance. We may also disclose information when required by law or reasonably necessary to protect our rights, customers, or services.
Cookies
Cookies or similar technologies may support shopping-cart functionality, preferences, security, and site analytics. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Retention and Security
We retain information as reasonably necessary for order administration, records, disputes, and legal compliance. We use reasonable safeguards, but no online storage or transmission system can be guaranteed completely secure.
Your Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information or to exercise other privacy rights. Contact service@hearthvalie.com. We may need to verify your identity before responding.
Children and Policy Changes
This website is not intended to knowingly collect children's personal information where parental consent is required. We may update this policy by posting a revised version here.
Contact
For privacy enquiries, contact Hangzhou Lianyi Information Technology Co., Ltd. at service@hearthvalie.com.